Customer Testimonials
I rarely leave negative reviews, but after months of trying to resolve an issue directly with Jaguar Land Rover Cerritos, I feel compelled to share my experience.
In September 2025, I purchased a used 2023 Mercedes-Benz EQB 250+ from this dealership for under the federal used EV tax credit price threshold. My household qualifies for the credit, and the vehicle otherwise appears eligible.
When I filed my taxes, the IRS rejected my return because the vehicle VIN was never properly reported to the IRS through the required Energy Credits Online (ECO) system. I later learned that dealers are required to submit a time-of-sale ... Read More DealerRater - May 7, 2026
Excellent customer service! Thank you Victoria and Omar! I was treated with respect through the entire process, which was seamless. Victoria is super knowledgeable, professional and made the purchase a very pleasant experience. I plan to purchase all my future vehicles here, since they set the bar high for my experience! Thank you, team!
Good service , all staffs are friendly and respectful, the only problem is service time take too long.
The entire team was great. From the person that greeted us outside to the female at the desk and Jazz was very professional and provided excellent customer service throughout the process. The manger and the finance man were also great. Thank you.
Communication needs improvements, no coordination between the dealer and upper management. Although I appreciate the service representative efforts, my car still has the recall issue . And the safety issue will not be addressed for several months. I am reconsidering doing business with Land Rover Jaguar and even moving in a different direction for other vehicles
My experience was great from start to finish. Ajaz Sheikh and Kasra assisted with the sale and appropriate financing. Scott Anderson in Finance went above and beyond to close the deal on an amazing vehicle. I'm very pleased with my experience at Jaguar Land Rover Cerritos. Thank you
My service experience at Cerritos Jaguar Land Rover was outstanding William Palos, my service advisor, was professional, attentive and helped me directly with all my concerns. Maggie, the loaner car representative, was friendly and made the loaner process smooth and stress free. I also want to thank Kasura and Gustavo in sales for their great work, their dedication and support made the whole experience even better!
Despite paying for this diagnostic and repair service, the same locking issue persisted immediately after I picked up my vehicle. When I returned to the dealership, I was informed that the technicians had “missed something” and that additional work and costs would be required to resolve the issue.
Sales manager Kasura was awesome! Very attentive and welcoming. Mike my salesman was awesome 👌 too. Made it so easy and comfortable. Scott and Jim the finance department great, I recommend this dealer to everyone. I appreciate you guys and thank you for an awesome experience.
This dealership got most organized service writers I’ve seen, I have many services done on my vehicles in verity of dealers, and never seen this level of service like in Cerritos Land Rover, any where from the moment I dropped off my vehicle till the moment I got it back, a loner car last minute , update every day, few updates that I didn’t know that my vehicle needed got it done with no change, free car wash and the service I took my vehicle for cost me only $348.77, when other Land Rover dealership wanted to charge me $874.00. Management ... Read More DealerRater - Nov 29, 2025
The experience has been extremely disappointing from start to finish. I originally came in months ago regarding an issue, and I’m still waiting on the necessary parts. I was finally told the parts had arrived, so I dropped off my car—only to be given a rental that was filthy. There was soda spilled in the center console, everything was sticky, and the car was overall an absolute mess.
Then, the very next day, I received a call saying they actually didn’t have all the parts after all, and I needed to come pick up my vehicle and ... Read More DealerRater - Nov 21, 2025
My vehicle was delivered to me without floor mats. Once I reached out to the dealership they ignored my concerns and after a week finally told me that I’d have to buy my own. I’ve never heard of such a thing especially for this type of high end car. Extremely disappointing and horrible experience.
Sales manager very pushy to sell accessories package. I had said I didn't want the package but Bill pushed it until I agreed. He talks so loud that I just wanted him to leave the room. I should have just walked away, and gone somewhere else.
Great service and an overall wonderful buying experience. Shoutout to Gustavo for making it that way!
Bad customer service and ridiculous pricing. I will never refer a landrover to anyone again
Didn’t complete the issue I suggested. The CarPlay doesn’t appear. Service had my car over a week. I was able to get a loaner car, but CarPlay still unavailable
I really appreciated the help and service both Margarita and Margaret provided during my visit.
was a very easy process, had the car I was looking for, had it ready to drive, made a deal quickly and was out of there in 2 hours! The team was easy to work with and made everything very easy.
Ajaz was so accommodating and provided attentive service. Anytime we had a question, he promptly addressed it.
Great service! Was expected to have the loaner car for up to 2 weeks due to their system being hacked. Got my car back with AC repaired in 3 days. Yeah. In and out super quick
I asked for the front and back windshield wipers to be replaced. Only the front blades were replaced and no one notified me. I would not have even paid attention if I hadn't gotten this survey.
Steve and Scott were fantastic, this was the best experience I have had when purchasing a car.
I’ve been coming to this location services for a while. Ownership and staff changed at least 5 times. This last visit was so disrespectful I would drive to Southbay or Downey before coming back here.
Few months back I needed work done on my 2018 Jaguar F-pace the tech said I needed a latch on one of the doors. One week passed, two weeks passed , theee weeks passed, meanwhile I’m not complaint because I’m driving 2025 Jaguar, now it’s going on a month they called me to bring the car back and trade it for another otherwise it was ... Read More DealerRater - Oct 21, 2025
Customer for 14 years. Service told me I needed repairs I didn’t. Never returning
Long wait for update. No loaner car. I have to pay out of pocket for over 2 weeks for a rental car. No one contacted me with an update. I had to call the dealer for an update on my car.
The person helping me acted like they didn’t want to be there. He informed me there was no record of the service warranty I purchased and therefore the burden of proof was on me. No effort was made to involve a manager to resolve my issue. I ended up leaving the service department with a screw lodged in my tire because my warranty couldn’t be found in the system. I purchased the car two years ago and the service agent informed me the dealership had changed ownership 3 times since… how is it my fault that Land Rover lost ... Read More DealerRater - Oct 9, 2025
Great dealership! I really loved working with them! They both made the purchasing transaction very easy.
Ivan was great, taking time to update me with the progress as well as the other employees who worked very quick to get me a loner to get to my cosmetic dental appointment on time, providing a loner vehicle.
Margarita Alvarez and Jamie Richardson were both great and very pleasant to deal with. They both deserve 5 stars. However it appears the service tech who worked on my car overfilled my coolant reservoir way past the maximum level, to the top of the reservoir. I called back the dealer, to see if that was ok or if i needed to take out some coolant, Bill could not give me an answer and would not ask a technician for me, insisting that i should bring the car back to the dealer so they can investigate. I did not want to make ... Read More DealerRater - Oct 1, 2025
subpar service. below expectations for a high end dealership. My vehicle was there for 27 days.
service Rep Was great; however, it's the Dealership overall that I wouldn't recommend. too many unresolved issues regarding service contract
By far the worst car purchase experience I’ve ever had. After the purchase of my vehicle my credit score dropped and a citation was received after the car was no longer in my name. The GM, Darleen didn’t respond to my email nor did she have the courtesy to reach out. Customer Service 101. However, Kristin did reach out to ensure that they would make it right. I never received the weather mats as promised in addition to being offered digital plates that I had already purchased. When I inquired about being reimbursed, no response. This is completely unacceptable ... Read More DealerRater - Sep 29, 2025
AJAZ was a very professional salesperson, He was knowledgeable and His follow through was very through
Very professional, Clean facility and helpful staff. Would recommend this dealership to anyone looking to buy a new or used car. Steve was helpful and knowledgeable
Amazing customer service and straight to the point kasra is great 👍 I’ll be coming for sure
Devan is a great asset to your company he is very professional and attentive I had a great customer service experience.
Jorge was professional and attentive to my concerns. He tried to get me in and out quickly as possible.
I wrote the bellow review and someone form the dealership contacted me and said they will solve the issue, I did email the general manager over 2 weeks ago but have not yet received any response.
Just a trick to pretend they care and want to do the right thing.
I bought a Mercedes here, I know that they are not a Mercedes dealership but as a high end franchise store I was expecting that they are selling cars in good condition. It was a 1 owner car with CLEAN Carfax, They told me that the only thing that was needed and ... Read More DealerRater - Sep 16, 2025
I bought a used Chevy suburban from Victoria at your Cerritos location and she was great. The finance guy ( forgot his name )was easy and pleasant to work with.
I loved the professional way to give me the experience of dealing with a great dealership
Thank you, Ryan, for making the car buying process so easy and welcoming us into the Range Rover family.
Deceptive Practices
I strongly advise staying away from this dealership due to my ongoing experience with their unprofessional and deceptive behavior.
Over 100 days ago, I canceled a protection plan I purchased at the time of sale. I have written confirmation from the protection company itself that the plan was canceled on May 20, 2025, and that the dealership was notified. Despite this, I have not received my refund, and the finance department continues to give me the runaround.
The finance managers consistently ignore calls and voicemails, forcing me to waste time driving to the dealership in person just to ask for an ... Read More DealerRater - Sep 5, 2025
My experience with Land Rover Cerritos was exceptional. Gustavo was very helpful and professional. He answered all my questions without hesitation. The purchasing process was done swiftly and without any sort of pressure. My experience was so good that when my daughter was looking for a Defender, I recommended she contact Gustavo and within 24 hours she had the one she wanted and they delivered it to her a couple days later 3 hours away. Excellent customer service!
Great selection of vehicles and very easy to deal with. I would definitely go back.
Excellent management very knowledgeable fun to work with, my second car bought from them and will continue
Just leased my new Range Rover and had an outstanding experience thanks to Fares and Kasra. From the very beginning, both of them were professional, straightforward, and genuinely helpful — no pressure, no runaround, just clear communication and a smooth process from start to finish.
Fares took the time to walk me through all the options and helped make sure I got exactly what I wanted (and nothing I didn’t). Kasra handled the paperwork like a pro — efficient, transparent, and even made sure I understood every part of the lease before signing anything.
The whole experience felt personalized and stress-free. ... Read More DealerRater - Aug 28, 2025
Excellent customer service. Professional environment. Staff are well trained. Nice, clean & elite ambiance within the dealership.
Very professional and easy to talk to Made me feel very comfortable. Staff and mainly salesperson assisting very professional
AWFUL... Buyer beware. Was shopping for a used EV they had in stock. They don't assist with applying the used EV tax credit at the time of purchase, that's okay. But they say will provide everything you need to claim it on your own taxes.
FALSE. They will not provide the one required form you need to claim the credit, the Time of Sale Seller report.
Without this report, the IRS will reject your claim instantly.! hope no one else has purchase a used EV and are expecting a tax credit next year because you won't. And ... Read More DealerRater - Aug 25, 2025
Mo and Matt went above and beyond to help me find the car I wanted.
Excellent service provided by the whole team at Jaguar Land Rover Cerritos! Looking forward to bringing car in for services.
kind and efficient. easy to communicate and an overall good experience. I will be happy to return.
Great customer service, initially from the young lady Who greeted me and pulled the car from the inventory in the garage, to mow the actual dealer, to the supervisor, and Scott, the finance guy
Great Customer Service, Repairs done correctly the first time, no need to return for same concerns
It took them a week to do a diagnostic text to find out they the check engine light was on. The service tech didn’t return phone calls for status updates. The service manager tried to upsell me every time I talked to him and it took 3 weeks for them to complete service.
Everyone there is very pleasant, knowledgeable, helpful and friendly. They make you feel confident that they will help you and take care of whatever problem you have.
The best service from start to beginning.. sales was polite and straight forward. Worked with us in the trade in.
The video service of the technician given a report on your vehicle is probably the best thing I have seen in the auto repair industry. It gives customer satisfaction and trust to the customer that the work was actually done and done correctly.
Very professional, polite and listen to the costumer well, they try to meet the customer demand
The experience was very comfortable, Carmen was an absolute pleasure. When came to the process of purchasing a vehicle. She has a nice warm personality also very fun to conversation with:) I wish her much success! I would absolutely going to refer friends and family to meet Carmen at Jaguar Land Rover of Cerritos, and maybe drive off in something nice and "Beautiful " Thanks Carmen Monique
DAVEN was very pleasant and provided answers to my concerns. I appreciate his courtesy and professionalism.
This must be new staff bc they were helpful, quick and efficient. The previous staff were not very attentive. Got a loaner car. With previous staff, they never had loaner cars available.
I had a pleasant experience with Gustavo. Very professional and friendly. The whole process was easy.
Very friendly and communicative staff!! I appreciated having the loaner car as well, it made life easy!
Very attentive and professional . The financing dept was very quickly it would be very helpful if they could slow down in explaining all the. Charges involved
I came in with my husband to buy a 2021 Evoque. I had the greatest car buying experience with Carmen! From the very beginning she treated me like family. Carmen communicated everything and answered every question/convern I had. She made my car buying experience exciting, easy and comfortable. She really went adobe and beyond!! The dealership felt very welcoming all together.
I recently bought a 2018 pre-owned Velar and Carmen was amazing throughout the whole process. She made sure I was completely taken care of and that the car was in great condition before I left. Even though the car was sold “as is,” Carmen still went the extra mile to make sure I was happy with it.
Let’s be honest—some people expect a pre-owned car to be in brand-new condition, which just isn’t realistic. I knew what I was buying, and Carmen made sure everything was clear and honest. If I wasn’t 100% sure about the car, I ... Read More DealerRater - Jul 31, 2025
We had our vehicle in there for a tire issue, we had purchased the tire insurance and brought it in the first time and they patched it. Weeks later the tire patch was not holding and frustration was starting to set in. I feel like we got this run around about the tire insurance approval that it would take days. We were ok with it because they gave a courtesy vehicle to drive but his time around that was not going to be the wasn't case. We would have to wait a week or so until they got approval ... Read More DealerRater - Jul 31, 2025
The experience of buying a Range Rover in May 2025 from Jaguar Land Rover Cerritos was easily the worst buying experience I have experienced. On May 2, I made an appt with Carmen to test drive the specific car I saw for sale. When I arrived, Carmen told me it was being "Smogged" and I could not drive it. So she led to me another car that was "exactly like it". I drove that, liked it and asked to see the actual car I wanted to purchase. It was on the rack in in the service garage, looked ... Read More DealerRater - Jul 31, 2025
You guys have great customer service. My tech kept giving me updates on my vehicle
Great dealership. Fair prices. Exceptional service. Gustavo Vazquez went above and beyond. Very personable and professional. Outstanding transaction from start to finish.
Daven Anthony was the best !! Great customer service, personable, kind and VERY helpful and knowledgeable.
Ajaz Sheikh worked honestly with us and made for my best ever car buying experience.
It was smooth. Got car serviced as explained. Got a loaner vehicle. Great experience. I will go there for my next service.
Everyone at the service department was incredibly knowledgeable and friendly. They made the entire experience smooth and stress-free. Highly recommend! Special shoutout to Carlos, Maggie, and Jorge for going above and beyond!
I purchased my vehicle at this dealership and I continue to return to receive service here
I received awesome customer service and the staff is very polite and accommodating. Will definitely continue to service my vehicle here.
Carmen is pretty welcoming and appreciable, also helps a lot to make things work, and very energetic. Thanks Carmen!
Didnt return phone call after chat, hard to understand what was needed, overcharged for material that was t actually used. In general will not use this dealership again.
Had a great Experience with sales department and finance department highly recommend Steve wax great person
Courteous, professional, knowledgeable and concise. They don’t fool around and they don’t waste your time. Outstanding.
Daven is so wonderful always trying to go that extra mile to help really appreciate it he always listens to my concerns about my vehicle and doesn’t brush it off
Excellent experience with Mo. very professional set of people. I’m grateful for their help in purchasing our vehicles. I will recommend Mo. anytime of the day.
I recently had the pleasure of visiting Jaguar Land Rover Cerritos to explore the latest Jaguar models, and I must say, my experience was outstanding!
From the moment I arrived, the staff was incredibly welcoming and attentive. Mrs Victoria took the time to understand my preferences and guided me through the different models, providing valuable insights without being pushy. Their extensive knowledge of the Jaguar lineup truly impressed me.
The atmosphere at the dealership was elegant and sophisticated, perfectly reflecting the Jaguar brand. I appreciated the comfortable waiting area and complimentary refreshments, which made my visit pleasant and enjoyable.
Additionally, ... Read More DealerRater - Jul 15, 2025
William was amazing he answered all our questions and made everything easy to understands. Definitely recommend and ask for William.
Daven was very professional and kept me updated on the repair progress on my car
It was good experience nice service writer due was great an helpful person . Good the car fixed
All treated me with patience and thoughtful My questions were answered. Gave me all that I needed.
Very easy to work with this dealership. Gustavo in sales and Ryan in finance made this a seamless purchase in a very short amount of time.
I have taken my vehicle to this location for the last 3 years loyally. I hope to continue using this location in the future, however I cannot if my concerns are not rectified.
I had a terrible experience with the service department this morning. Service representative Iman Azimi assisted me with a coolant leak. Mr Azimi was unorganized and not trustworthy. First, he stated the initial charge to inspect my vehicle would be $289 but it would be applied to repairs if needed. He printed out initial paperwork with my email spelled incorrectly. I pointed out the error to him and asked ... Read More DealerRater - Jan 9, 2025
Land Rover Cerritos does not deserve a single star
My dream car had been the Land Rover Defender but on Dec 26, 2009 I found a 2006 LR3 which I fell in love with.
At time of purchase she had just over 33k miles, today at 18 years old, has just under 189k. For first 10 years, I took to Land Rover Cerritos for servicing. Chris always ensured she was well cared for and I could not have been happier.
Unfortunately, owners changed and it has been downhill since then. I have been bouncing around various non-dealer shops without much success. For 2025, thought am going ... Read More DealerRater - Jan 7, 2025
I purchased my 2023 full size Range Rover here. Sales was friendly and professional. Quite the contrast with the service department. Amish Patel is unprofessional, upsells without boundaries and does a horrible job keeping you informed. Forget about returning calls. It’s awful. I’m on month 3 waiting on a part they didn’t install. After many follow ups Amish suggested I go to another dealer, as their systems are changing and it will take them months of data entry. I’m not at all surprised, as his attention to customer service was off from the beginning.
Just awful. My experience was bad from the start - it went from no response to over response and rude. Typical car/used car sales pressure and experience. Greasy is the one word I would use to describe my interaction.
Wilson Amazing service at the service department! Especially from Wilson. He took care of our cars and provided 5 star service at every step.
Mina I had a great experience at Land Rover of Cerritos. Found the exact vehicle I wanted in tip-top shape at a fair price with the excellent customer service and attention to details. I highly recommended this dealership.
Steve L. Steve. He is the best. He is amazing and makes the process really smooth. Great service and he was very knowledgeable.
Took my vehicle in for service and was helped by Glen Weitz. He was very helpful and knowledgeable when it came to our new Velar. Had our annual service done in couple hours like he promised and was provided a rental which was awesome.
Mina is such a great service advisor. He makes the process easy and he’s so friendly and most importantly helpful. I appreciate that everywhere I am at the dealership. Everyone always checks on me to ensure I have been assisted. This is rare these days and I absolutely appreciate them taking the extra step to take care of their customers
"I recently had my Land Rover serviced at Land Rover Cerritos and I must say I was thoroughly impressed. The team was professional and knowledgeable, and they took the time to explain everything that needed to be done. The quality of work was exceptional. I appreciated their attention to detail and the fact that they kept me informed throughout the process. Overall, I highly recommend Cerritos Land Rover for any Land Rover maintenance or repair needs. They exceeded my expectations and I will definitely be returning for future services."
I had such an amazing experience with Rodolfo the parts manager. He made everything super smooth, fast and easy. I want to thank him for tea for taking his time with me and my husband and Colinas ones are parts were delivered and checking if everything was OK to our liking felt like a very valuable client amazing services. Amazing manager.
